Technical Account Manager

Technical Account Managers help merchants get value from Uzapoint through onboarding, integrations, training, and ongoing technical guidance.

Technical account manager supporting a merchant team — TAMs connect merchants to the right setup, integrations, and ongoing guidance.

Location: East Africa (flexible hub)
Type: Full time
Department: Customer Success

The role

Guide merchants through setup, configuration, and integrations with payments and partner systems.

What you will do

Troubleshoot technical issues and coordinate with product and engineering when deeper fixes are needed.

What we offer

Drive adoption, retention, and expansion by turning field insights into clear next steps for each account.

Responsibilities

Guide merchants through setup, configuration, and integrations with payments and partner systems.
Troubleshoot technical issues and coordinate with product and engineering when deeper fixes are needed.
Drive adoption, retention, and expansion by turning field insights into clear next steps for each account.

Requirements

Experience in technical support, solutions consulting, or customer success for SaaS products.
Comfort explaining technical concepts clearly to business owners and branch teams.
Willingness to travel across East Africa and work closely with merchants in the field.

Customer Success
Technical
East Africa

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